Frequently Asked Questions
General
Can I place an order by e-mail or telephone?
Unfortunately, this is not possible directly and orders can only be placed via the webshop. If there are any challenges with your order, please send us a message and we will look into it together.
Can I order a sold-out product?
There is currently no possibility to do this. Please send us an e-mail and we will see if we can get the product back or organise it for you.
I have not yet received an order confirmation?
Sometimes it takes a moment. The confirmation will be sent as soon as the payment has been processed, this can also take a moment depending on the provider, also check your SPAM folder.
If you still do not receive the confirmation, please send us a message with your information and we will check your order
Where can I find my order number?
You can find your order number in your account or your order confirmation.
What is the status of my order?
You can check the current status via the link in the confirmation e-mail. You can also view the status via your account or contact us.
Where can I find my account?
You can find your account here
We do not use traditional passwords for our customer accounts, you log in with your e-mail address and then receive a 6-digit code by e-mail.
Payment
Which payment methods do you offer?
We offer all common payment methods such as PayPal, Klarna, Mastercard, Visa, American Express, Apple Pay and Google Pay.
Can I pay via bank transfer?
We do not offer bank transfer as a standard payment method. If you do not have the possibility to use one of our payment methods, please contact us and we will look for a solution.
Do you send invoices by post?
In the interests of environmental protection, we only send invoices by e-mail.
I can no longer find my invoice
Please contact us by e-mail and we will send you the invoice again.
Return
Can I return my order?
You are welcome to make use of your statutory right of withdrawal and return the goods to us within 14 days without giving any reason.
It is important to note that opened coffee is excluded from the right of return.
Our refund policy applies.
How do I send my return?
To register your return, you can log in to your account and start the return there.
Important
Always use a shipping box for shipping. The product packaging is not shipping packaging. You are responsible for the integrity of the items, please make sure that your order number is on the shipping label as a reference or is included. If this is not the case, processing may be delayed or it may not be possible to allocate the order.
How do I receive my refund?
Once we have processed your return, we will arrange your refund to your original payment method. This can take up to 10 working days depending on the type and provider.
At your request, we can also credit the refund to your account. If you choose this option, you will receive a 10% discount on your next order.