FAQ
Do you have any questions about our online shop, your order or the coffee? Check our FAQ where we answer the most asked question.
Ordering
Is there a minimum order?
No minimum order at all. You can order a single 200g bag of coffee, a pack of filter papers, or whatever you like. Mix and match as you please – we're here to make great coffee accessible without any pressure.
What sizes do your coffee bags come in?
Our standard coffees come in 200g bags. Exclusive and limited lots – such as a Geisha or rare micro-lot – are typically available in 150g bags due to their smaller harvest volumes. The bag size is always shown on the product page.
Do you offer pre-ground coffee?
We sell whole bean coffee only, because grinding fresh makes a significant difference to flavour and aroma. That said, if you don't have a grinder yet and need your order pre-
ground, just send us a message at info@sandboxcoffee.de and we'll sort it out for you.
Do you sell coffee equipment?
Occasionally, yes. We sometimes stock items like filter papers, brewers, or small
accessories — but equipment is not our main focus. What's available changes over time, so have a browse in the shop to see what's currently in stock. Our core offering will always be the coffee itself.
Do you offer gift cards?
We don't have online gift cards set up yet, but they are available on request. Simply send us a message at info@sandboxcoffee.de and we'll arrange one for you manually. A great gift
for any coffee lover
What payment methods do you accept?
We accept a wide range of payment methods so you can check out however works best for you: PayPal, Klarna, Mastercard, Visa, American Express, Apple Pay, and Google Pay.
Shipping & Delivery
Where do you ship to?
We ship to all EU member states as well as a selection of international destinations including the UK, US, Japan, Switzerland, Norway, and more. See the full lisst in our shipping policy. Not sure if we ship to your country? Drop us a message at info@sandboxcoffee.de and we'll check for you.
How much does shipping cost?
Shipping costs depend on your location: Germany: €4.99 flat rate, free on orders of €39 or more. EU countries: €13.99 flat rate, free on orders of €89 or more. International (rest of world): €34.95 flat rate (no free shipping threshold for international orders). All orders are shipped via DHL with full tracking.
When will my order be shipped?
We process and ship all orders on Tuesdays and Thursdays. If you place your order outside of these days, it will be picked up on the next available shipping day. We roast regularly so that we're always sending out fresh beans – not coffee that has been sitting on a shelf.
How long will delivery take?
Delivery times depend on where you are: Germany: 2–3 business days. EU countries: 5–10 business days. International destinations: 10–20 business days. Please note that international shipments may also be subject to customs processing, which can affect delivery times.
Can I track my order?
Yes. Once your order has been shipped, you'll receive a tracking number by email so you can follow your package with DHL every step of the way – whether you're in Germany or on the other side of the world.
Are there customs duties for international orders?
For orders delivered outside the European Union, customs clearance, import duties, and any applicable taxes are the responsibility of the customer. These fees are set by your local customs authority and are not included in our shipping costs. We recommend checking with your local customs office before placing an order if you're unsure.
Returns & Issues
What is your return policy?
You can find our full refund policy here.
If you have any questions or something isn't right with your order, don't hesitate to get in
touch at info@sandboxcoffee.de — we'll always do our best to make it right.
My order arrived damaged – what should I do?
We're sorry to hear that. Please reach out to us at info@sandboxcoffee.de with your order number and a photo of the damaged item and packaging. We'll arrange an exchange or replacement as quickly as possible.
Our Coffee
What is specialty coffee?
Specialty coffee is the highest grade of coffee — carefully grown, harvested, and processed to highlight the unique character of its origin. Unlike commercial blends, every bag we sell is traceable, scored, and selected for quality. If it's in our shop, it's specialty grade.
What is an omniroast, and why does Sandbox only use one roast profile?
An omniroast is a single roast profile that works across all brew methods – espresso, filter, AeroPress, moka pot, and more. Rather than roasting separately for each method, we find the sweet spot where the coffee tastes great regardless of how you brew it. One bag. Every method. No compromise.
Can I use the same coffee for espresso and filter?
Yes – that's exactly the point of our omniroast approach. All of our coffees are roasted to work well for both espresso and filter brewing. You don't need to buy separate bags for your espresso machine and your V60. One coffee, every method.
How fresh is your coffee?
We ship fresh and always before peak. Every bag shows the roast date, and we recommend the following resting period for the best results: let the coffee rest for a minimum of 21 days after roasting, and use it within 4 months. In our experience, coffees reach their peak complexity between 4 and 8 weeks after roasting – that's when they're at their most expressive and enjoyable.
Is your coffee organic?
Our coffees are not formally certified organic, and this is something we're intentionally transparent about. Organic certification is expensive and complex for small farmers — the costs often outweigh the benefits, making it a tool better suited to large commercial operations than to the small family farms we work with. Instead, we source directly and work with farmers who use responsible, sustainable growing practices. We know where our coffee
comes from and who grew it. For us, that's a more meaningful guarantee than a certificate.
Where does your coffee come from?
We source from small family farms and producers in some of the world's best coffee-growing regions. We work directly with our supply chain — what's known as direct trade — meaning we know the people behind every coffee we sell. You'll find origin information, including the country, region, and processing method, on every product page. We believe transparency
about sourcing is fundamental to specialty coffee done right.
Wholesale & B2B
Do you offer wholesale or B2B pricing?
Yes, we do. We supply specialty coffee to cafés, restaurants, offices, and other businesses across Germany and worldwide. Our B2B customers get access to a dedicated wholesale shop with special pricing.
How do I become a wholesale customer?
It's straightforward: fill out the wholesale enquiry form here. After review, we create your account and send you an email
with your login details for our dedicated B2B shop, where you'll find wholesale pricing and ordering. If you have questions before applying, feel free to reach out to us at
info@sandboxcoffee.de.
Contact & General
How can I contact you?
The best way to reach us is by email at info@sandboxcoffee.de. Whether you have a
question about your order, a wholesale enquiry, or just want to talk coffee — we're happy to
hear from you.
Alternativly you can use the contact form directly under the FAQ section.
Do you have a physical location?
We have a Showroom in Göttingen, Germany. Find out more on this page.